Even though you are not able to access your personal details online at the moment, you can find a range of information and forms to download below. We know policyholders would like to service their policy online, so we are looking to make improvements so policyholders can more actively manage their policies with us. We are committed to making these changes and are now considering our plans and timescales for building and introducing this type of service and will let policyholders know when it is available.
The Customer Centre below currently provides information for our individual policyholders. If you are a trustee, or a member of one of our group schemes, please click here to enter the Group pension schemes section. Alternatively, trustees can contact us by phone or email - click here for contact details.
To help us get your enquiry to the right team as soon as possible, please let us know how we can help you today.
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*If you have paid money into your policy, or taken money out of your policy since the 1 April 2021, the number of units will be different to those shown on the statement. In addition, if you are investing using the Investing by Age strategy, the number of units may be different to those shown on the statement.
If you would like us to send you a policy value (which includes the number of units you hold) in the post, click here to email us that request.
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Please note we cannot accept just an email detailing your new address.
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Click here to find more information about our fund range.
If you are under the age of 75, and are a *'relevant UK individual', you can start paying into your pension at any time. There are two ways to do this:
Any payments we receive, will be invested in the funds that are connected to that policy. If you want to make the payment to a different fund, you will need to let us know before you make the payment.
It is possible to download a direct debit mandate from our website here. You will need to print this off and send it back to us confirming the amount you wish to contribute and how often you would like us to collect payments.
If you would like to make an adhoc payment when it is convenient for you, you can send a direct credit payment to us using the following bank details:
Please ensure you quote your policy number in the reference so we can match this up to your policy.
The maximum amount of contributions on which you can have relief in any tax year is the greater of:
If you have a Personal Pension Plan we will apply tax relief at basic rate to the contribution at the point it is allocated to your policy.
If you have a Retirement Annuity you will need to make a personal claim for tax relief from HMRC.
There is no limit on the amount of pension savings you can make each year but the annual allowance places a limit on the tax relief available for those pension savings.
If you exceed the annual allowance in a tax year, we will provide you with a statement confirming what you have paid in for the last four years. You should then include this information when you complete HMRC's self assessment tax return.
We recommend you speak to an Independent Financial Adviser before making any contributions which may result in additional tax charges for you.
*You are a relevant UK individual for a tax year if you:
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If you still want to request your retirement options in writing, click here to email us that request.
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If you still want a Transfer Form to be sent in the post, click here to email us that request.
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If you still want us to send you a Nomination of Beneficiary form in the post, click here to email us that request.
If you are trying to get in contact with the Equitable Life Payment Scheme, which is the government led compensation scheme, please note they no longer have a contact number and we do not hold any of their records. The only methods of contact currently available are:
Equitable Life Payment Scheme, PO Box 414. 11b Lingfield Point, Darlington, DL1 9WN
Further information can be found on the government website https://www.gov.uk/guidance/equitable-life-payment-scheme