The easiest way to let us know about your complaints is to log your complaint online below.
Your email is sent to us by unencrypted email which means that, if someone else was to capture your email, then they would be able to read it. If you do wish to include anything of a sensitive nature then please consider the alternative option of letting us know about your complaint by post or telephone.
For heritage Equitable Life policyholders who joined us on 1 January 2020 please call, email or write to us.
Download our full complaints procedure: Complaints procedure
If you are dissatisfied with our response you may contact the Financial Ombudsman at www.financial-ombudsman.org.uk, by email or telephone 0800 023 4567 or 0300 123 9 123.
Alternatively, for complaints regarding the management of occupational pensions schemes you may contact the Pensions Ombudsman at www.pensions-ombudsman.org.uk where you may submit a complaint form, or telephone 0800 917 4487.
However, complaints relating to the sales and marketing of occupational or personal pension schemes may be referred to the Financial Ombudsman Service.
Our details are as follows
Individual and International Policyholders
0330 159 1530 OR + 44 1296 386242 if calling from overseas
Group Pensions UK and International
0330 159 1531 or + 44 1296 385225 if calling from overseas