News Publication date May 14, 2020

COVID-19 Update – Request to our policyholders

There is no doubt that COVID-19 (Coronavirus) is affecting all our lives and here at Utmost Life and Pensions our first priority is the safety and well-being of our staff. Following government guidance, we have put in place new measures and controls, including;

  • There is no non-essential business travel
  • Any members of staff with certain health conditions specified by the government will be working from home
  • Wherever possible, all other staff are working from home
  • There are certain business activities that have to be carried out in the work place and to protect staff continuing to work in Aylesbury and Tunbridge Wells, the office will be regularly deep cleaned

As a result of the pandemic, and through following government guidance, Utmost Life and Pensions is experiencing lower than normal staffing levels. We expect this to be the case for the foreseeable future.

We are continuing to receive and respond to incoming post, focusing all our efforts on meeting the needs of our customers using the staff we have available. In view of the current situation, we are prioritising essential requests, for example, if policyholders need to access their savings. Therefore, there may be a delay in us responding to policyholders who contact us, though we will reply to all requests as soon as we can.

There is a range of general information on our website which will answer many enquiries and we recommend that policyholders visit the site before contacting us.

We would also encourage customers, if they have an essential query, to contact us by post or email us at Contact Us

We thank all our policyholders in advance for their understanding in these difficult times.

A major event like the COVID-19 pandemic can initiate new types of scam activity. Please take time to read our Pension scams page for more information.

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